Frequently Asked Questions

Feel free to contact us if your question remains unanswered.


    Warranty & Refunds

    In order to ensure maximum accuracy and efficiency, our wind meters only allow one device to be linked at a time.

    If you want to use a different one, you should disconnect the first device, and connect the new one. It will take less than a minute!

    Each of Calypso Instruments' wind meters show a unique ID when it's paired with your chosen device.

    There is an option within the Anemotracker App where you can rename your ultrasonic, making it easier to identify!

    The number should be printed on your box and/or the wind meter sticker.

    You can also write it down the first time you connect it, since it will not change over the time. That ID will appear in the App when you scan for devices, so you will be able to locate yours.

    Yes, it is upgradable through Anemotracker App.

    Our wind meters are built with an advanced automatic power management system, so battery life it should not be a concern.

    While battery usage depends on the wind meter of your choice, they all roughly have an autonomy of 1 year in sleep mode without sunlight, and ~30 days while measuring.

    The BLE radio chip integrated on the device has a nominal value of 50m. During in-house testing we have reached up to 80 m range on an open space, at the same level and keeping transmitter (ULTRASONIC) and receiver (Nexus 5) at the same positions along the test.

    Range will depend upon transmitter-to-receiver direct visibility, your device antenna performance, electromagnetic environment (electrosmog), etc. However, in all tests we had run, we had no problem to get the signal from the top of the mast to the cabin, even to our berths.

    Yes, our products are covered under a 2 years standard warranty from the time of purchase.

    Calypso Instruments will repair, recalibrate or replace with the same or equivalent product,  any defective product or part when notified within the warranty period.

    New or reconditioned parts could be used in performing limited warranty repairs and building replacement products.

    Warranty product of product is limited to manufacturing defects.

    The following do not result from a manufacturing defect and are not covered under this limited warranty:

    - Warranty doesn’t cover damages caused due force majeure acts
    - Damage due to improper use or neglect.
    -  Damage resulting from impact significantly exceeding stated            impact standard, crushing or mechanical harm.
    - Modifications, alterations or attempted repairs by someone other      than Calypso Instruments.
    - Water damage resulting from exposure to water after the product      enclosure has been visibly damaged and/or failure to return              product for service promptly after product enclosure has been          compromised.
    - Normal wear and tear.
    - Accuracy issues resolvable by recalibration.
    - Uses and applications beyond the applicable Instruction's Manual.

    We work with a carry-in warranty type , meaning that our customers are responsible for sending/mailing the products for repair. Thereafter, the repaired product themselves will be shipped by Calypso Instruments at its own expense.

    You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

    Your item must be in the original packaging, seal label must be intact. No returns if the seal is broken or removed.

    Your item needs to have the receipt or proof of purchase.

    Once we receive your item, we will inspect it and notify you that we have received your returned  item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer's policies.



                                We like to give you plenty of payment options, so you can use any of the following payment types :

                                By card . We do accept Visa, American Express, Dinners Club, JCB, Maestro, Mastercard and Union Pay.

                                By Paypal.

                                By bank transfer. Please, make a payment to :

                                Calypso Instruments ( a trademark of PRODEO I&C S.L.) 

                                Account number : ES36 0049 2833 9528 1628 4121

                                Bank name / SWIFT number: Santander - BSCHESMMXXX

                                If you have got a promo code, you can enter it on the "I have a promo code" section when checking out.  Please, make sure of :

                                • You have entered the code correctly.

                                • Make sure you click on "apply".

                                Your card will be debited once your payment has been approved.

                                You will only be chargeh hipping costs for any purchase under €300.00.

                                We will provide you with free shipping for any order beyond €300.00!

                                You order shall be received in an estimated period of 10-15 working days!

                                If , for some reason, your delivery is being delayed, we will get in touch with you to let you know.

                                Once your order is being dispatched , you will receive an email from the shipping company  with a track order link to check.