Table of Content

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, CALYPSO INSTRUMENTS accessible at www.calypsoinstruments.com 

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Consent

If you have any questions about this Privacy Policy or our privacy practices, please feel free to email us at  sales@calypsoinstruments.com . 

Changes on this privacy policy

Calypso Instruments reserves the right to change or add to this Privacy Notice from time to time and will post any revisions on this Site. This privacy notice has been updated in  January 2022. 

Information we collect

Calypso We may use your Personal Information as follows:

  • To provide information you request based on your consent, which you can withdraw at any time.

  • To respond to questions you ask us, based on your consent, which you can withdraw at any time.

  • To allow you to better use the Site, based on Calypso Instruments´s legitimate interest in providing the best experience to you andto provide information regarding the use of the Site.

  • To comply with our policies and applicable law.

  • To send you commercial communications and / or special promotions.

We may also combine your Personal Information in an aggregated manner that is no longer personally identifiable to use for Calypso Instruments’s own legitimate business purposes.

Your rights regarding personal information

Consistent with applicable law, you may ask Calypso Instruments :

  • To provide a copy of your Personal Information.

  • To have any inaccuracies or mistakes in your Personal Information corrected

  • To restrict or limit our use of your Personal Information.

To have your Personal Information erased or the use of it restricted.

Calypso Instruments will respond to any such request submitted at sales@calypsoinstruments.com  and may ask you to verify your identity.

Information we collect by automated means

Calypso Instruments is committed to ensuring your online experience with the Site is informative and relevant. To achieve this, Calypso Instruments certain information by automated means when you visit the Site. Information collected may include your IP address, internet browser type, device operating system, referring URLs, information on actions taken on the Site, how many users visited the Site, and dates and times of Site visits. This information is collected to operate and improve the Site, learn about users, and better the Site, [enforce our Terms of Use] and comply with applicable law. This information is collected by various means, as explained below.

Third party providers

Calypso Instruments may also use third-party solutions to conduct web analytics (“Third Party Providers”), such as Google Analytics, which collects information from cookies, such as your IP address and viewing information. Google Analytics is a web analytics service provided by Google, Inc., which uses cookies to help analyze how users use the Site, which is stored by Google in the United States.

Third-Party Providers are not operated or controlled by  Calypso Instruments and this Privacy Policy does not apply to the Third-Party Providers. Calypso Instruments does not take responsibility for the content, privacy policies, or practices of Third Party Providers. You should review and understand the privacy practices of any Third Party Provider before providing any information to or through them. Your interactions with these features are governed by the privacy policy of the Third Party Provider that provides the feature.

You can review Google Analytics’ privacy policy here. Visit this website to opt-out of Google Analytics. IP addresses used to access work. co are kept anonymous and not made available via Google Analytics.

Sharing information

Calypso Instruments does not sell or otherwise disclose Personal Information collected about you, except as described herein or as otherwise disclosed to you at the time the data is collected.

Your information may be shared internally at Calypso Instruments and with service providers retained to perform services for Calypso Instruments including, without limitation, hosting or operating the Site, carrying out your requests, responding to your inquiries, reviewing your employment applications, providing newsletters, bug tracking, and storing video content and analyzing data. Calypso Instruments requires these service providers by contract to appropriately safeguard the privacy and security of Personal Information they process.

Your Personal Information may be disclosed as compelled or required by law, to law enforcement authorities or other government officials, to protect or defend Calypso Instruments’s legal rights; or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or [violations for the Terms of Use for using the Site] or other applicable policies. Calypso Instruments also reserves the right to transfer your Personal Information in the event of a sale or transfer of all or a part of its business.

Data Transfer

Calypso Instruments may transfer the information collected on the Site to other countries other than the one in which the information was originally collected and you hereby consent to such transfer. Those countries may not have the same data protection laws as the country in which you initially provided the information. When your information is transferred to other countries, Calypso Instruments will protect that information as described in this Privacy Notice and as required by applicable law.

Security Information

The security of information is important to us, and we are committed to using reasonable measures to protect the Personal Information collected. However, it is not possible to completely eliminate the risks or guarantee the security of Personal Information from unauthorized access. We are not liable for any wrongful, illegal, or malicious actions which compromise the security of your Personal Information.

Retention of personal information

Calypso Instruments retains Personal Information based on our needs and legal requirements as necessary for the purpose(s) for which the data was collected, and any other permissible, related purpose. When certain payment details and correspondence are not longer needed, we may anonymize the information which may be further retained and used or securely destroy the Personal Information.

Links to other websites

Calypso Instruments retains Personal Information based on our needs and legal requirements as necessary for the purpose(s) for which the data was collected, and any other permissible, related purpose. When certain payment details and correspondence are not longer needed, we may anonymize the information which may be further retained and used or securely destroy the Personal Information.

Intellectual property rights

Other than the content you own, under these Terms, CALYPSO INSTRUMENTS a trademark of Prodeo I&C, and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • Publishing any Website material in any other media;

  • Selling, sublicensing and/or otherwise commercializing any Website material;

  • Publicly performing and/or showing any Website material;

  • Using this Website in any way that is or may be damaging to this Website;

  • Using this Website in any way that impacts user access to this Website;

  • Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • Using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and CALYPSO INSTRUMENTS a trademark of Prodeo I&C, may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Children

The Site is not intended for children and we do not knowingly solicit personal data from or communicate with children under the age of 13.

Warranty & Refunds

Product is covered under 2 year standard warranty from date of purchase and only if the customer provides the original or copy of the original sales invoice/receipt.

*If the device was purchased through a distributor, it must be sent DIRECTLY to the DISTRIBUTOR.

Any warranty return needs to be communicated and troubleshooted by Calypso Instruments staff. Calypso Instruments will provide a shipping label for warranty returns only on the grounds of having been previously communicated and troubleshooted. If unit is found to have been damaged by customer misuse, the customer will have to pay for all incurred shipping costs.

The device will first need to be mailed to our facilities to be determined if defective before being replaced.

Calypso will repair, recalibrate or replace with the same or equivalent product,  any defective product or part when notified within the warranty period.  New or reconditioned parts could be used in performing limited warranty repairs and building replacement products.

Repair or replacement under the terms of this limited warranty does not extend or renew the warranty period.

Warranty product of product is limited to manufacturing defects. The following do not result from a manufacturing defect and are not covered under this limited warranty:

Warranty doesn’t cover damages caused by force majeure acts:

  • Damage due to improper use or neglect.

  • Damage resulting from impact significantly exceeding stated impact standard, crushing or mechanical harm.

  • Modifications, alterations or attempted repairs by someone other than Calypso. 

  • Water damage resulting from exposure to water after the product enclosure has been visibly damaged and/or failure to return product for service promptly after product enclosure has been compromised.

  • Normal wear and tear.

  • Accuracy issues resolvable by recalibration.

  • Uses and applications beyond the applicable Instruction's Manual 

Return & Refund Policy

*If the device was purchased through a distributor, it must be sent DIRECTLY to the DISTRIBUTOR.

Return

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging, seal label must be intact. No returns if the seal is broken or removed.

Your item needs to have the receipt or proof of purchase.


Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Return and refund shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Costs

Web orders to final customers

Web orders are usually shipped the next business day the order is placed. Business days are defined as "Monday-Friday" and not including holidays and weekends. 

An informative email will be sent to the customer if the order cannot be shipped the next business day the order is placed.

Delivery from the EC and the US usually takes 2-3 days. Shipping to other parts of the world might vary. 

A tracking number is automatically sent to the customer once the goods are ready to be picked up by the carrier. 

Shipping costs are included for orders beyond 300,00€.


Business and professional orders

Business and professional orders are ex-works. Customer must send a pick up label of the carrier of his choice.  

We encourage businesses to contact sales@calypsoinstruments.com to get information about pricing policies when applicable. 

Limitation of Liability

In no event shall CALYPSO INSTRUMENTS, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. CALYPSO INSTRUMENTS a trademark of Prodeo I&C, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent CALYPSO INSTRUMENTS a trademark of Prodeo I&C from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein. 

Variation of terms

CALYPSO INSTRUMENTS a trademark of Prodeo I&C is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignement

The CALYPSO INSTRUMENTS a trademark of Prodeo I&C is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms. 

Government Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Spain, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Spain for the resolution of any disputes. 

What cookies are?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.

Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit our websites, you will be prompted to accept cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time.

That way, you don’t have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.

How do we use cookies?

This websites mostly use “first-party cookies”. These are cookies set and controlled by us, not by any external organisation.

However, to view some of our pages, you will have to accept cookies from external organisations.  

The 3 types of first-party cookie we use are to:

  • Store visitor preferences

  • Make our websites operational

  • Gather analytics data (about user behaviour)